I ran across their site somehow one day, and after pinging/tracerouting their network from all over the USA, I deemed them quite good… Internap and C&W for redundancy. In addition, I scoured the net for reports, and couldnt really find anything bad about them, so I braved the storm and faxed in my stuff.
After sending them 4 servers to colo, 2 arrived damaged. I will say that they tried to assist me, but they dont do any service type work. Oh well, lets have them shipped back. I repaired them, and sent them on back.
During all this, we had 1 great week of connectivity. I bought 3 megs/sec, more than enough for my gameservers (I was NOWHERE near that cap limit, BTW). However, week 2 started with a DDOs on their network (linux.slapper I was told), and I was given no resolution time. In addition, while talking to them, he said.. we thought the DOS was coming from your machines. You run linux right?
So, since I run linux I was spreading the slapper.worm. If anyone reads up on that, they will see that it affects APACHE/SSL, neither of which I run. I rent gameservers. Anyway……
Network gets better, but we suffer 1000+ms ping spikes every 10 minutes. I tell him about it, and they continually give me the cold shoulder. Their reasoning? They told me since I run game servers, I am more affected by latency (duh) and their other customers havent even noticed (because they run web/email/etc and TCP packets get resent). Too bad for me basically.
So, I told them I wanted out. NOW. He said, we have to talk on the phone, I said, ship them now. One week later, we get to talk. Whoops! Missed my cutoff date by 2 days. Now I have to pay for 1 more month, due to the "agreement" that I signed. In addition, they are not willing to give ANY refunds due to network problems. Instead they tell me about how they are adding more lines, and they are going to make a network "for gamers". Like I give a rat’s ass anyway.
I was finally able to get my stuff shipped. Since I have a company rep who lives in GA, I thought.. I will have him pick them up, and ship them. So I called them, said he was coming to get them, and figured it was a done deal. Nope! Wrong again! When he showed up, he was told it was after hours. Well, the website says 8am to 8pm, but I was supposedly told the hours were 9am to 6pm during some random phone conversation that I didnt remember and the Coloatlanta guy cant prove.
Not only that, he wasnt allowed to take them because the guys @ coloatlanta closed my account, and thus he wasnt entered as auth’ed to remove the servers. Thus, my guy wasted 2+ hours of his time for nothing.
Finally, the next day, they shipped them back, but charged me more than double the cost.
WATCH OUT, buyer beware. You get what you pay for.