ECATEL Server set-up times?

Hey guys,
Just wondering if any of you could give a quick idea on the set up times for dedicated servers from ECATEL
I paid 515 euros 9 days ago, and the server still hasn’t been set up (Hardware delivery problems I have been told) and before I ordered, they stated the setup time would be 48 hours.
Is this normal? The last email i received from them was 3 days ago.
I find this completley unproffesional, It is always another few days.
What are your experiences with them? I am utterly dissapointed so far.
Cheers all